Refund and Returns Policy

Luminexa Biotech – Refund & Returns Policy

At Luminexa Biotech, we take great care in the sourcing, handling, and fulfillment of our laboratory-grade research products. We understand that questions or concerns may occasionally arise, and we are committed to addressing them with transparency, professionalism, and care.

Our refund and returns policy is valid for 30 days from the date of delivery. After this period, we regret that we are unable to offer refunds or exchanges.

Eligibility for Returns

To ensure the integrity and quality of our products, returns may be considered only when all of the following conditions are met:

The item remains unused, unopened, and unaltered
The product is returned in its original, sealed packaging, including all labels and tamper-evident features
A valid receipt or proof of purchase is provided

All returns must be reviewed and approved by Luminexa Biotech prior to shipment. Please do not return products to the manufacturer or ship items without authorization.

Non-Returnable & Final Sale Items

Due to the sensitive and highly regulated nature of laboratory and research materials, certain items are not eligible for return or refund once shipped, including:

Research peptides, biologics, lyophilized compounds, or injectable materials
Products labeled “Research Use Only” or “Professional Use Only”
Any product that has been opened, reconstituted, refrigerated, frozen, or improperly stored
Sale, promotional, or discounted items
Gift cards and digital products
Select laboratory, health, or personal-care items

Once these products leave our controlled environment, storage conditions and chain-of-custody cannot be verified. For this reason, such items are considered final sale.

Partial Refunds (When Applicable)

In limited circumstances and at our discretion, partial refunds may be considered for:

Returns initiated beyond the 30-day policy window
Items returned with damaged packaging or missing components not attributable to Luminexa Biotech
Products that cannot be resold due to compromised outer packaging

All returns are subject to inspection by our quality assurance team before any refund determination.

Refund Review & Processing

Once an approved return is received and inspected, you will be notified via email regarding the outcome of your refund request.

If approved:

A prepaid return shipping label will be provided
Refunds will be issued to the original method of payment
Funds typically appear within 5–10 business days, depending on your financial institution

Late or Missing Refunds

If your refund has not yet posted, please:

Review your bank or credit card account for pending transactions
Contact your credit card provider regarding processing delays
Reach out to your banking institution for additional details

If you need further assistance, contact us at info@luminexabiotech.com.

Sale & Promotional Items

Items purchased during sales, promotions, or special offers are final sale and are not eligible for refunds or exchanges.

Exchanges for Damaged or Defective Items

If an item arrives damaged or defective, please contact info@luminexabiotech.com within 48 hours of delivery and include your order number along with clear photographic documentation.

If approved, a replacement will be issued or further instructions will be provided.

Gift Purchases

If an item was marked as a gift and shipped directly to the recipient, an approved return will be issued as store credit. If the item was not marked as a gift, any refund will be issued to the original purchaser.

Return Shipping

All returns require prior authorization
If approved, a return shipping label will be provided
Shipping fees are non-refundable unless otherwise stated

For high-value shipments, we recommend using insured and trackable shipping services.